Privacy Policy

Effective Date: May 25, 2026

Welcome to Tower Electric LLC (“Tower Electric,” “Company,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how Tower Electric collects, uses, protects, and discloses information when you visit our website, contact us, request service, or receive electrical work from us.

By using this website or our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information

• Name
• Phone number
• Email address
• Service address
• Billing information
• Project details and service requests
• Photos or descriptions of work you submit for quoting

Job & Property Information

Because we provide electrical contracting services, you may voluntarily provide information about your property including:

• Electrical system age and condition
• Panel type and amperage
• Existing wiring details
• Access points and property layout for service estimates

This information is collected only as necessary to provide accurate quotes and perform work safely.

Website & Technical Data

We may automatically collect:

• IP address
• Browser and device type
• Website usage behavior
• Referral sources
• Cookies and analytics data

This helps improve site performance and user experience.

2. How We Use Information

We may use collected information to:

• Respond to service requests and inquiries
• Schedule and manage appointments
• Prepare quotes and estimates
• Coordinate jobsite logistics
• Process payments and invoices
• Send appointment confirmations and reminders
• Send follow-up communications and warranty information
• Request reviews and feedback
• Improve website performance
• Maintain internal business records
• Comply with legal, permitting, and inspection obligations

3. SMS & Email Communications

By submitting a form or providing your contact information, you consent to receive:

• Appointment reminders and scheduling messages
• Quote and estimate communications
• Service updates and follow-up requests
• Customer support messages
• Promotional or marketing messages (where you have opted in)

Message and data rates may apply. Message frequency varies.

You may opt out at any time by:

• Replying STOP to SMS messages
• Replying HELP for assistance
• Clicking unsubscribe in emails
• Contacting us directly

We do not sell your phone number or email address to third parties.

4. Payment Processing

Payments may be processed through third-party providers including:

• Stripe
• Square
• Other secure payment processors

We do not store full payment card information on our servers.

5. Cookies & Tracking Technologies

Our website may use:

• Cookies
• Google Analytics
• Meta/Facebook tracking tools
• Advertising pixels
• Session tracking technologies

These tools help us understand visitor behavior, improve website performance, measure advertising effectiveness, and optimize the customer journey.

You may disable cookies in your browser settings.

6. Third-Party Services

We may use third-party platforms for:

• Customer relationship management (CRM)
• Scheduling and dispatch
• Marketing automation
• Analytics
• Review management
• Communication systems

These providers may process information on our behalf under their own privacy policies.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no online transmission or storage system can be guaranteed 100% secure. Use this website and electronic communications at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent
• Opt out of marketing communications

To make a request, contact us directly.

9. Children's Privacy

Our services and website are not directed toward children under 18. We do not knowingly collect information from minors.

10. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

11. Changes To This Policy

We may update this Privacy Policy at any time without prior notice. Updates become effective immediately upon posting.

Continued use of the website or services after updates constitutes acceptance of the revised policy.

12. Contact Information

Tower Electric LLC

Van Buren, AR 72956
Phone: (479) 208-2279
Email: [email protected]
Website: towerelectricar.com